Development of Mobile Based Retail Point of Sales Application for CGS

Case -  Retail POS

Client:

§  CGS is a leading global provider of end-to-end, technology-enabled business solutions, including ERP, SCM, PLM, WMS, CRM, portal, e-Commerce, application development, project services, e-Learning, training, staffing, call center, and global sourcing solutions. For almost 30 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through technology and services.

Business Needs:

§  CGS wanted a mobile based retail client which can interact with back-office Microsoft AX server to fetch the group of categories and related products; enable the users to browse or search through the products and add them into cart and post transaction to back-office.

§  The mobile application should also support barcode device to add items into cart. This application is required for customers/operators who can carry the device with POS application installed and customers can themselves build their cart from retail store using barcode OR search feature and then they can post the transaction.

Solution:

§  To serve the needs of POS application on mobile, we developed the application for iOS platform that can be used over 500 concurrent users.

§  The product catalog consists of over 30,000 that are updated in a nightly batch daily.

§  This application supports more than 1million transactions a day (tested using VAPT done by our Testing COE)

§  The product prices can be customized for individual customers and can be stored even in local repository.

§  Since iOS application cannot consume the Microsoft AX web services directly, so middleware was developed using ASP.NET technology; which takes input from iOS application and posts requests to Microsoft AX web services and vise-versa.

§  The transactions are posted from mobile POS as per the configured business rules so that all transactional functions can be performed using Dynamics AX; similar to posted from standard retail POS.

Benefits:

The iOS app helped operators to:

High volume transactions in short span of time while being mobile.

Move around the store and add items into cart and post transaction.

Process complex transactions with ease.

Add items into cart using bar code device.

Calculate accurate tax using Avalara Tax API.

View daily sale report.

                             Manage customers from applications.

The iOS app helped back-office to:

Perform different retail functions on transaction posted from mobile POS (i.e. Create/post statements etc.)

Order fulfillment for transactions posted from mobile POS

Supported Platforms: iPhone/iTouch, OS 4+